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Privacy Policy

We are committed to maintaining the accuracy, confidentiality, and security of your personally identifiable information (“Personal Information”). As part of this commitment, our privacy policy governs our actions as they relate to the collection, use and disclosure of Personal Information.

Introduction:  We are responsible for maintaining and protecting the Personal Information under our control.

Identifying Purposes:  We collect, use and disclose Personal Information to provide you with the product or service you have requested and to offer you additional products and services we believe you might be interested in. The purposes for which we collect Personal Information will be identified before or at the time we collect the information. In certain circumstances, the purposes for which information is collected may be clear, and consent may be implied, such as where your name, address and payment information is provided as part of the order process.

Consent:  Knowledge and consent are required for the collection, use or disclosure of Personal Information except where required or permitted by law. Providing us with your Personal Information is always your choice. However, your decision not to provide certain information may limit our ability to provide you with our products or services. We will not require you to consent to the collection, use, or disclosure of information as a condition to the supply of a product or service, except as required to be able to supply the product or service.

Limiting Collection:  The Personal Information collected will be limited to those details necessary for the purposes identified by us. With your consent, we may collect Personal Information from you in person, over the telephone or by corresponding with you via mail, facsimile, or the Internet.

Limiting Use, Disclosure and Retention:  Personal Information may only be used or disclosed for the purpose for which it was collected unless you have otherwise consented, or when it is required or permitted by law. Personal Information will only be retained for the period of time required to fulfill the purpose for which we collected it or as may be required by law.

Accuracy:  Personal Information will be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

Safeguarding Customer Information:  Personal Information will be protected by security safeguards that are appropriate to the sensitivity level of the information. We take all reasonable precautions to protect your Personal Information from any loss or unauthorized use, access or disclosure.

Handling Customer Complaints and Suggestions:  You may direct any questions or enquiries with respect to our privacy policy or our practices by contacting: support@kpe-products.com

Shipping Policy

General Information:  All orders are subject to product availability. Many of our products are custom made and if an item is not in stock at the time you place your order, we will notify you.

Delivery Location:  Items offered on our website are offered domestic and internationally. Our Sales team will help you with shipping when needed. Please call the number listed on our website.

Delivery Time:   An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Business days mean Monday to Friday, except holidays. Please note we do not ship on Saturdays or Sundays. Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions:  You can provide special delivery instructions on the check-out page of our website. Please contact our sales team when providing special instructions.

Shipping Costs:  Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed. Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page. When applicable: Sales tax is charged according to the province or territory to which the item is shipped.

Return Policy

KPE accepts returns for 30 days from the date of purchase unless otherwise noted. A 20% restocking fee may apply to any and all returns.

All returns must be in unused condition and include the original packaging materials. Once your return has been received,  the merchandise will be inspected for damage and usage. Any indication of damage or signs of use may result in the refusal of the return.

Shipping charges are not refundable and the customer is responsible for all return shipping charges.